Government Initiative Underway: Commission Active in Strategy Formulation for the Upcoming Project
In response to repeated requests from Mayor Lutz Maurer, Iqony will be hosting a public information event in Q.lisse on August 25th at 6 PM. The topic of the event is "District Heating," and it aims to address several points of criticism regarding Iqony's services.
The event will focus on concerns about excessively high or low advance payments by Iqony, irregular and significantly delayed billing practices, and Iqony's opaque pricing policy for the cost share of added mine gas. Additionally, the event will discuss the slow network expansion by Iqony and inadequate communication with customers, both in publishing new price lists and in customer service.
At the event, Iqony's responsible parties will address the topics of criticism. In their response, Iqony acknowledged concerns about pricing but emphasized that their rates are set in compliance with regulatory guidelines and reflect operational costs. They stated efforts to keep prices stable despite external factors like inflation and energy market fluctuations.
Regarding billing practices, Iqony assured that billing is transparent and based on accurate consumption measurements. They said they have implemented a review process to address any discrepancies promptly and are open to customer inquiries regarding bills.
Iqony also highlighted ongoing projects aimed at expanding the district heating network to more areas within Q.lisse, intending to improve sustainability and energy efficiency city-wide. Plans include upgrading infrastructure to support future demand.
To improve communication with customers, Iqony committed to providing clearer information about services, pricing, and maintenance schedules. They mentioned setting up periodic information sessions and enhancing their customer service responsiveness.
Overall, Iqony’s response balanced acknowledging community concerns with outlining concrete steps to enhance service quality and transparency. The city hopes for more transparency from Iqony on August 25th for all district heating customers, as well as concrete answers to address the criticisms raised.
Attendees of the public information event on August 25th can expect discussions about Iqony's district heating services extending to their home-and-garden lifestyle, including topics like transparent billing practices, stable pricing, and future plans for network expansion. Iqony's commitment to better communication includes hosting home-and-garden focused information sessions to keep customers informed about their services, pricing, and maintenance schedules.
